International Lodging Corporation

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1. General Terms and Conditions

Thank you for visiting International Lodging Corporation's (ILC's) website at ilcweb.com (the "website"). Since 1983, ILC has specialized in representing hotels and suite hotels in Spain, as well as offering a wide variety of property rentals in the Costa del Sol area.

This website is operated by International Lodging Corporation and the contents are copyrighted 2005. All rights reserved. International Lodging Corporation and the ILC logo are registered trademarks of International Lodging Corporation.

Your use of this website constitutes your agreement to the Terms and Conditions contained herein. We reserve the right at any time to change the terms and conditions contained herein or any information contained in this website. By using this website you agree in advance to accept any such changes.

The headings in this agreement are provided only for your convenience and are not to be used in interpreting the agreement.

(a) Terms used on this website

The terms "we", "us, and "ILC" refer to International Lodging Corporation, a New York corporation. The terms "guest", "you" and "your" refer to the customer who will be using the accommodations reserved through this website. The term "agent" refers to an individual who has been expressly authorized by the guest to make accommodation reservations on the guest's behalf. The term "hotel" refers to both hotels and suite hotels represented by ILC.

(b) Personal use limitation

This website is for your personal and noncommercial use. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license create derivative works from, transfer or sell any information, software, products or services found on or obtained from this website.

(c) Customer warranties

You warrant that you are at least 18 years old and have legal authority to enter into this agreement and to use this website in accordance with all terms and conditions contained herein. You agree to be financially responsible for your use of this website and warrant that all information supplied by you or members of your household is true and accurate. You warrant to ILC that you will not use this website for a purpose that is unlawful or prohibited by these terms and conditions.

(d) False / Multiple reservations not permitted

You agree without limitation that you shall not make any false reservation in anticipation of demand or multiple reservations at more than one hotel in any one location or different locations for the same (or similar) dates. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

(e) Links to websites

For your convenience and for informational purposes only, we provide you with links to websites that are operated by parties other than ILC. We do not own or control the content of those websites and are not responsible for their content or your use of them. Your linking to those websites is at your own risk. We do not endorse the content of any of those websites and can not be responsible for the privacy practices or content of such websites. In addition, you agree not to link your website or any third party website to this website, without the express prior written consent of ILC.

(f) Hotel information

The information relating to the hotels featured on this website (description, services, photographs, etc.) has been provided to ILC by the hotels. It is possible that some of the services or facilities could differ from those shown on this website. Neither ILC nor the individual hotels are responsible for any changes in this information that may arise, facilities and services that may change, or errors that may have occurred.

(g) Accuracy of information

ILC has made every effort to ensure that the information represented on this website is accurate. Information on the hotels featured on this website was provided by each hotel. ILC believes the hotels conform to the photographs and/or descriptions contained in this website, however, the user acknowledges that they have not relied upon any representation or warranty as to the physical condition, features, availability, appearance, layout, use or any other matter or thing affecting or relating to the property, and agrees to accept the hotel "as is". The user shall look solely to the owner of the hotel or its agent for compensation or redress of any claim or cause of action it has or may have with respect to the hotel, and ILC shall, upon demand, assign, transfer and set over to user any and all rights ILC may have necessary to perfect such claims or causes of action against the owner or its agent.

(h) Accuracy of rates

ILC has made every effort to ensure that the hotel rates in Euros quoted on this website are accurate. However, in the event there is a discrepancy between the Euro rate quoted by ILC and the hotel's rate, the guest will be responsible to pay the hotel's rate upon check-out.

(i) Limitation of Liability; Disclaimer of Warranty

ILC acts solely as a hotel representative service, and does not own or control any hotel. Our responsibility is solely limited to the processing of the reservation. We shall not be responsible for the negligence, acts, or omissions of any travel agent, hotelier or hotel (or any of their agents, contractors, and customers). In the event that a hotel, at its discretion, relocates guests holding reservations at the hotel to other comparable accommodations, you agree that ILC shall not be held liable for any claims by you in connection with any such change in your accommodations.

The guest must look to the hotel for any restitution or resolution of any problems, and must bring any problem to the attention of the hotel during their stay, and not seek to be reimbursed or be compensated after they check-out. The guest is responsible for contacting the hotel directly with respect to any problem or complaint they have relating to their stay at the hotel.

ILC SHALL IN NO EVENT BE RESPONSIBLE OR LIABLE FOR ANY CLAIM, DAMAGE, OR LIABILITY OF ANY NATURE ARISING EITHER DIRECTLY OR INDIRECTLY FROM THE USE OF THIS WEBSITE. ILC SHALL NOT BE LIABLE FOR ANY EVENTS, OCCURRENCES OR ACCIDENTS, RELATING DIRECTLY OR INDIRECTLY TO THE USE OR OCCUPANCY OF THE HOTEL OR ITS RELATED SERVICES, INCLUDING, WITHOUT LIMITATION, CLAIMS FOR PERSONAL INJURY (INCLUDING DEATH) AND PROPERTY DAMAGE, OR ANY OTHER LOSS OR DAMAGE OF ANY KIND WHATSOEVER. IN NO EVENT SHALL ILC BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OR FUNCTIONING OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ILC HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

THE CONTENT, SERVICES, AND MATERIALS ON THIS WEBSITE ARE PROVIDED "AS IS" AND ON AN "AS AVAILABLE" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SUITABILITY, CAPACITY, COMPLETENESS, OR AVAILABILITY. FURTHER, ILC DOES NOT WARRANT THAT THE CONTENT, SERVICES, AND MATERIAL ON THIS WEBSITE WILL BE CONTINUOUSLY AVAILABLE, UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

(j) Governing law

Any disputes or claims arising out of or related to this website shall be governed by, and construed and enforced in accordance with, the laws of the State of New York, without regard to principles of conflicts of law, and both parties waive any claim that the courts of New York County are an inconvenient forum.

(k) Miscellaneous

If any provision of this agreement is found to be invalid or unenforceable, then the invalid or unenforceable provision will be stricken from this agreement without affecting the validity or enforceability of any other provision.

2. Reservation Terms and Conditions

(a) Reservation request

You, or your agent, can request a reservation to ILC by completing the online booking form on this website. If you do not want to transmit the information requested via the website, you can print out the booking form and fax it to us at (212) 677-1815. The reservation request does not constitute a confirmed reservation; it is merely a request to make a reservation. We will email (or fax) you or your agent a response to the reservation request within one business day of having received it. If the reservation request can be confirmed, the guest or agent of the guest will be sent a confirmation document via email (or fax).

The US Dollar rates quoted on this website for hotels are for illustrative purposes only and are based upon the exchange rate between the Euro and the US Dollar as of the date viewed.

Please note that requests for certain bed types, location of rooms, etc., can not be guaranteed by the hotel. The hotel will use its best efforts to comply with the request(s).

(b) Credit card guarantee

A credit card number is required to process a reservation request. To ensure that the terms of the reservation made through us will be honored by the guest, ILC, as well as the hotel, ask for a credit card number and expiration date to guarantee a reservation. The name on the credit card must be the same as the guest name on the reservation request. The expiration date of the credit card must be later than the check-out date of the reservation. The guest will pay the hotel the Euro rate at check-out. The credit card will not be charged in advance for the stay; it will only be charged in the event that the guest or agent of the guest fails to comply with the stipulated cancellation policy, such as not canceling the reservation before the specified number of days, or if the guest does not show up at the hotel on the date reserved.

(c) Prepaid reservations

Some hotels may require payment in advance during certain times of the year, for example, during peak periods like Holy Week, April Fair in Seville, at New Years, etc., or for special promotional offers. If prepayment is required, the credit card provided when submitting a reservation request will be charged for the full amount of the reservation when the reservation is confirmed, in advance of the guest's actual stay at the hotel. The name on the credit card must be the same as the guest name on the reservation request.

(d) Confirmation of reservation request

ILC will email (or fax) the guest or agent of the guest a confirmation document, which must be printed and presented to the hotel at check-in. The document will contain:

ILC Confirmation Number
Hotel Reference Number (if applicable)
Guest name
Hotel's name, address, telephone and fax number
Arrival and Departure Dates
Number of Guests
Room Type
Room Rate
Form of Payment (i.e. client pays hotel directly)
Payment Notes (if applicable)
Requests (if applicable)
Payment & General Conditions
Cancellation Policy
ILC's contact information (our address, telephone, fax number, and our website and email address)

In order for the guest to receive the rate and other reservation conditions confirmed to them by ILC they must present the confirmation document to the hotel at check-in. Failure to present the confirmation document to the hotel at check-in may result in the guest receiving a different rate, and/or reservation conditions, than the ones confirmed by ILC. ILC will not be responsible for intervening if a discrepancy results from the guest's failure to present the confirmation document to the hotel at check-in.

(e) Reservation changes

We will process a request to change an existing reservation. However, a request to change a reservation does not guarantee that it can be changed, since the change in dates or room category may not be available. A modification can also impact the room rate or other reservation conditions, so check the specific property's Rates page before you request a change in your reservation.

(f) Fees imposed by ILC

We currently do not charge a fee for processing reservation requests, changes, or cancellations. However, this policy may change at any time, so please review this section of the website prior to submitting a request to change a reservation, to determine if a fee will be imposed.

(g) Early departure penalty

Once a guest has checked into a hotel, it is solely at the discretion of the hotel whether they will charge the guest a penalty for checking out prior to the departure date on their confirmed reservation. The guest should inquire at check-in what the hotel's policy is for an early departure. The guest must inform the hotel as soon as possible if an early departure is desired. Information about a property's early departure policy may be found in the Cancellation Policy section of the property's Rates page or on the confirmation document. For prepaid reservations, the refund of any unused portion of a prepaid reservation will be subject to the terms outlined in the Special Conditions section on the property's Rates page.

(h) Cancellation policy

Most hotels have a three day* prior to arrival cancellation policy. In other words, the guest or agent of the guest must cancel the reservation by 3:00 p.m. hotel time at least three days before the confirmed arrival date, in order to avoid a penalty. This may vary from hotel to hotel, especially during certain times of the year (for example, during Holy Week, April Fair in Seville, at New Years, etc.). For additional information, please refer to the Cancellation Policy on the property's Rates page, or the confirmation document.

* The effective date of the cancellation request is the date it is received by ILC during our regular business hours (Monday through Friday from 9:00 to 18:00 EST), and not the date you send it. Cancellation requests received outside of our regular business hours (such as after business hours, on weekends or holidays) will be processed on the next business day following its receipt.

(i) Cancellation of an online reservation

Cancellation requests for reservations made on-line must be made through ILC's website. The effective date of the cancellation request is the date it is received by ILC during our regular business hours, and not the date you send it. Cancellation requests received outside of our regular business hours (such as at night, on weekends or holidays) will be processed on the next business day following its receipt. ILC will acknowledge the cancellation by email within two business days of its receipt, along with a cancellation number.

In the event the guest or agent of the guest does not have access to the internet, we would accept a faxed cancellation request. If the guest is already in Spain it may be easier for them to contact the hotel directly. The hotel contact numbers are listed on the confirmation document, along with the cancellation policy, which should be referred to, in order to determine if the guest will be subject to a cancellation penalty. It is the responsibility of the guest to document the date, time, cancellation number (if applicable), and name of the person at the hotel who accepted the cancellation request. In the event that the guest cancels a reservation directly with the hotel, ILC will not be responsible for intervening in the event of a discrepancy or if a penalty is charged. The guest must contact the hotel directly to resolve any issues.

(j) Cancellation penalty

The cancellation penalty is typically equal to the cost of one night of the confirmed reservation, plus tax. However, the penalty may vary, so the guest or agent of the guest should check the cancellation policy on the confirmation document to determine the specific penalty that may be charged. In the event that the guest or agent of the guest fails to comply with the stipulated cancellation policy, such as not canceling the reservation before the specified number of days, or if the guest does not check-in at the hotel on the date reserved (referred to as a "no show"), the guest or agent of the guest authorizes the hotel to charge the penalty, as outlined on the confirmation document, to the credit card on record.

For a prepaid reservation, the refund of any unused portion of a prepaid reservation will be subject to the terms outlined in the Special Conditions section on the property's Rates page or the confirmation document.

3. Privacy Policy

We treat your personal information as confidential, and take appropriate security measures to ensure that the information you provide to us is safeguarded. We are committed to respecting your privacy and maintaining the trust you place in us.

(a) Online customer registration

In order to process an online reservation request, you will be asked to register as an online customer by supplying your email address and selecting a password, which is encrypted. Your personal information is stored for your convenience, so you won't have to re-enter that information each time you make a reservation request, and therefore will track the user's IP address with each transaction.

(b) Personal information requested

We will only request the information that is needed to process your reservation request, which includes a guest's name, address, telephone number, fax number, email address and credit card data. If you are an agent making a reservation on behalf of a client, in addition to requiring the guest's name and credit card data, we will also need the agent's name, and their agency's name, address, telephone number, fax number, email address and IATA, TIDS, or CLIA number.

(c) How personal information is used

The guest's name and credit card data will be forwarded to the hotel that is being requested, so that they may process and guarantee the reservation. We do not sell, rent, or share any of your personal information with any other parties for unapproved commercial purposes. Your email address will only be used to send you the confirmation for the reservation you requested, or to inform you of the status of the reservation you requested, or if you have asked us to inform you of promotional offers or other general information. We may contact you if there is a question about your reservation. We may disclose your personal information without your consent when required by law.

(d) Cookies

We use "cookies" to help users navigate efficiently between pages of our website, and to make and check reservations. A cookie is a block of text the site places in a file on your computer's hard drive, which lets the web server know if you have previously visited. Cookies contain a session ID and the user's email, and allow you to log in to ILC's website using a password, and are deleted when the user logs out. Cookies by themselves cannot be used to find out the identity of any user, nor can they be run like a software program. Cookies cannot be used as a virus to destroy files on your computer, cannot enable the web server to read from your hard drive, nor can it create executable programs.

(e) Aggregate information is anonymous

We may aggregate statistics about our customers, such as traffic patterns, visitor levels, average room rates, lengths of stay, but this is done anonymously without using any personally identifying information.

4. Security

We safeguard our visitors' personally identifiable information by using industry standard practices. To ensure that all personal information is secured, transactions conducted through our website are protected by Secure Sockets Layer (SSL) encryption. We also take appropriate measures to safeguard our servers with data encryption, off-line storage, and firewall technology that complies with industry standards.

5. Customer service

If you have any questions about our policies, or prefer to make a reservation by phone, please contact us during our regular business hours (Monday through Friday from 9:00 to 18:00 EST):

Toll-free: (888) SPAIN-44 (888-772-4644)
Telephone: (212) 228-5900
Fax: (212) 677-1815

Email: CustomerService@ilcweb.com We value your input, and welcome your feedback regarding your use of this site, our services, or the hotels we represent.