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Reservations: the Process
How is my on-line hotel or suite hotel reservation request processed?
1. The client or travel agent completes the required fields on the Reservation Request form and transmits the information through secured servers. This step is simply a request for a reservation and does not imply that the reservation is confirmed.

2. We issue an acknowledgement via email that we have received your reservation request.

3. We send you a response via email within one business day. If your reservation has been confirmed, you will receive a confirmation document, which you will print out and present to the hotel when you check-in. If your reservation could not be confirmed, we will provide an explanation as to why the reservation request was not confirmed.

How do I know if my reservation is confirmed?
We will email you a confirmation document, which you will print out. The confirmation document must be presented to the hotel when you check-in. The confirmation document will contain:

  • ILC Confirmation Number
  • Hotel Reference (if applicable)
  • Guest name
  • Hotel's name, address, telephone and fax number
  • Arrival and Departure Dates
  • Number of Guests
  • Room Type
  • Room Rate
  • Form of Payment (i.e. client pays hotel directly)
  • Payment Notes (if applicable)
  • Requests (if applicable)
  • Payment & General Conditions
  • Cancellation Policy
  • ILC's contact information (our address, telephone, fax number, and our website and email addresses)

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