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ILC: FREQUENTLY ASKED QUESTIONS

Hotel and Suite Hotel: Miscellaneous
What time is check-in and check-out at the hotels or suite hotels?
Unless otherwise noted, check-in time is 3:00 p.m. and check-out time is 12:00 p.m. If you arrive at the hotel before 3:00pm the hotel will give you your room, provided it is available. If your room is not available, you can ask the hotel to hold your luggage until your room is ready.

What if I am going to arrive late at the hotel or the suite hotel?
Even though your reservation is guaranteed, it is a good idea to contact the hotel or suite hotel and inform them of your estimated time of arrival.

Do the hotels or suite hotels offer transfers from the airport?
No. Usually there are taxis or other means of public transportation available to get to and from the hotel or suite hotel.

Is there a minimum stay required at the hotels or suite hotels?
Most of our hotels and suite hotels do not have a minimum stay requirement. However, there are a few hotels and suite hotels that require a minimum stay at certain times during the year (for example, during Holy Week, April Fair in Seville, at New Years, etc.), but this is truly an exception. Any minimum stay requirement will be noted on the property's Rates page.

What if I have a problem or concern with my hotel or suite hotel?
It is extremely important that you bring your problem or concern to the attention of the hotel's management or the front desk. Only the hotel or suite hotel can properly address your problem or concern, and it can only be done while you are there. A problem or concern can not be rectified after you have left the hotel. We act solely as a reservation service, and as such we assume no liability for non-performance or events that we deem are beyond our control. For additional information, please refer to our Terms and Conditions section.





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